Question 1

Do you have minimum order quantities?

Accepted Answer

Not for embroidery or DTF. One piece is fine. Screen printing does have minimums because of the setup involved.

Question 2

How do I get a quote?

Accepted Answer

Reach us through the contact form, email quotes@westfieldthreads.com, or call (908) 212-9529. Tell us what item, how many, where you want the design, and send the artwork if you have it. We’ll get back to you with pricing within 1-2 business days.

Question 3

How long does a typical order take?

Accepted Answer

Depends on the size and method. Smaller embroidery orders can often be done within a day or two. Larger orders or print jobs take longer, we’ll give you a timeline when we quote.

Question 4

Where are you located, and how do dropoffs and pickups work?

Accepted Answer

By appointment at our Westfield studio, right by Mindowaskin Park. We’ll send the address and a time window when we confirm your order. Local delivery and meetups in town are also available.

Question 5

Do you offer rush orders?

Accepted Answer

Sometimes, depending on what’s already in the queue. If you have a tight deadline, let us know and we’ll tell you what’s possible.

Question 6

Do I need to pay upfront?

Accepted Answer

We ask for a deposit before we start production. The rest is due when you pick up.

Question 7

What payment methods do you accept?

Accepted Answer

Credit cards, debit, and cash.

Question 8

Can I make changes after I approve the proof?

Accepted Answer

Yes, but changes after approval may affect both price and timeline, since we may need to redo setup or reschedule production. Tweaks before you approve are always on us. If something needs to change after sign-off, tell us as early as possible and we’ll let you know what it means for cost and delivery before we proceed.

Question 9

What file formats work best?

Accepted Answer

Vector files are best .AI .EPS .SVG, or .PDF. High-res PNG or JPG can work too, but they might need some cleanup before we can use them.

Question 10

Can you help create or clean up my logo?

Accepted Answer

Yes. We can clean up existing artwork or help you develop something new. There’s a fee depending on how much work is involved.

Question 11

What is digitizing?

Accepted Answer

Digitizing turns your artwork into a stitch file our machines can read. It’s a one-time thing, once it’s done, it’s saved for all future orders. Typically runs $30–$70 depending on the design. Non-refundable once we start.

Question 12

How does art approval work?

Accepted Answer

We send you a proof showing where the design goes and how big it’ll be. We don’t start until you approve it. Once approved, that’s what we produce, changes after that point may affect the price or timeline.

Question 13

Can you match Pantone or school colors?

Accepted Answer

Yes. We carry a wide range of thread colors and can get very close to brand, school, or team colors.

Question 14

Can you do text without a logo?

Accepted Answer

Yes. Names, initials, monograms, we have a range of fonts to choose from.

Question 15

Can I bring my own items?

Accepted Answer

Yes, and we'll flag any material or fabric concerns before we start. One note: customer-supplied items are decorated at your own risk, since we can't replace something that isn't ours if a problem comes up. If you'd rather we handle it end to end, we can source the garment for you.

Question 16

What brands do you carry?

Accepted Answer

We stock solid blanks and can source from a range of wholesale brands. Tell us what you’re looking for and we’ll point you in the right direction.

Question 17

Can you get brands like Nike or Carhartt?

Accepted Answer

Often, yes. Depends on availability and brand restrictions, but we’re happy to check for you.

Question 18

Which decoration method is best?

Accepted Answer

Depends on the item and design. Embroidery is ideal for polos, hats, jackets, and bags. Screen printing makes the most sense for t-shirts and bigger runs. DTF is the right choice for full-color designs or smaller quantities. Not sure which method fits your project? We’ll recommend the right one.

Question 19

How do reorders work?

Accepted Answer

If you’re reordering the same design, there’s no new digitizing fee, it’s already saved. Send us quantities and sizes and we’ll run it again. If you change the artwork, placement, or method, it’ll be treated as a new order. You can reorder by email, phone, or the contact form.

FAQ

Studio Notice

Ordering Basics

Artwork & Design

Products & Materials

Reorders & Repeat Orders

Get in touch.